Frequently Asked Questions
Yes. ComeBackDude is an independent U.S. retailer. We source genuine products through authorized U.S. wholesale distributors. For questions about a product's packaging or batch code, email support@comebackdude.com with the product name and your order number.
Orders are processed within 1ā2 business days and ship via USPS. Estimated U.S. delivery is 1ā5 business days, and you'll receive a tracking number by email. Delivery times are estimates, not guarantees.
Yes. U.S. orders of $99 or more get free standard shipping. For orders under $99 and international orders, the shipping rate is shown at checkout.
Returns and exchanges must be shipped back within 15 days of delivery. Items must be unused and in their original packaging. Email support@comebackdude.com first and wait for approval before shipping anything back. Change-of-mind returns have a 15% restocking fee, and the customer pays return shipping. Items marked on sale at the time of purchase and electronics are not returnable.
Email support@comebackdude.com with your order number and photos of the item and packaging. We will get back to you to resolve the issue as soon as we can.
You can email us at support@comebackdude.com. You can also contact us through the Chat button on our website during our business hours: MondayāFriday, 10 a.m.ā5 p.m. Pacific Time.