Your satisfaction is our goal. If you would like to reach us for any issues, don’t hesitate to email us at shop@comebackdude.com
For any products arrived damaged or defective, please contact us at your earliest convenience. We will setup to send a replacement as soon as we communicate with you.
If you would like to exchange/return your purchase, please send us an email with your order information to process further. Once your return/exchange request is accepted by our team, please send your order back along with a receipt or proof of purchase within 15 days of receiving your product(s). After that time, per our return policy, we can no longer offer a refund or exchange. Partial refunds in certain circumstances may be granted at the sole discretion of the company.
Once your return is received and inspected, we will send a notification email. We will also notify you whether your refund has been approved. If so, the refund will be processed and a credit will be automatically applied to the credit card or original method of payment within 30 days.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, damaged or missing parts for reasons not due to our error or returned more than 15 days after delivery will not be accepted.
Unfortunately, shipping cost is not provided by Come Back Dude unless the item was damaged or defected.
Change-of-Mind Returns: Restocking Fee & Return Shipping
We understand that sometimes a purchase may not be the right fit. For returns initiated due to a change of mind or personal preference — rather than a product defect or fulfillment error — a 15% restocking fee will be deducted from the refund amount.
Please also note that return shipping labels are not provided for change-of-mind returns. Customers are responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping method, as we are unable to guarantee receipt of untracked returns.
Condition of Returned Items
To ensure a fair and consistent experience for all of our customers, every returned item is carefully inspected upon receipt.
If any item within a return shipment is found to be opened, shows signs of use, or has been altered in any way — including repackaged, refilled, or substituted — the entire return will be deemed ineligible for a refund, regardless of the condition of other items included in the same shipment. We take product integrity seriously and appreciate your understanding and cooperation.
If you have any questions about your return eligibility before shipping, please do not hesitate to contact us at support@comebackdude.com — we are happy to assist.
